Utilize Facebook Social Plugins To Enhance DistributorCentral Website

January 24, 2012

Facebook Social plugins allow you to easily integrate you company fan page with your website.

 Here’s how to get started:

- First, login your Facebook account, and then access your company fan page and click on the Edit Page button (see example below).

 

Next, click on the Resources menu, and then on the Use social plugins link (see example below)

 

From here you can select the Facebook plugin that you’d like to use on your site (see example below)

 

You can then fill in any variable to get a desired appearance and then click on the Get Code button (see example below)

 

Once the code displays, you’ll want to copy both sections (see example below)…

 

…then you’ll want to paste the code into a Written Content area on your DC site where you want to the plugin to display, make sure that the Web Editor Preference for the Written Content area is set to Basic HTML (see example below)

 

There you have it…your Facebook plugin should be displaying on your DC website, make sure to Publish your changes to have the plugin display on your live site. Click here for more Facebook tips for your DC website.


Compare Pricing On Products Copied From Suppliers

January 24, 2012

Attention Fulfillment Account users…

We have added a quick compare page for products that you have added into your Fulfillment Account using the “Add Similar From Supplier Product”  link. This will make it easy for you to compare the pricing of your Fulfillment products to the Supplier’s current pricing in DistributorCentral, where you can then update the price if necessary.

To access this tool, login to your Fulfillment Account, and then go to the Products menu >> Advanced Features >> Compare pricing On Products Copied From Suppliers. See image below. Click here to learn more about our Fulfillment Account feature.


Converting your Quotes to Orders- Orders to Quotes

January 23, 2012

DC offers a  feature  that allows you to convert a quote that you have created into an order. There is also another feature to convert a previous order into a new quote for a customer.

Converting a quote to an order:

-Once you have created a new quote, (click here to learn more about creating quotes) you can convert the quote by going to the top right of the quote area and opening the drop down menu next to “What would you like to do?”

-Here find Convert to Order and hit Go

-You have just converted this quote to an order.

Remember that this eliminates the quote and makes that Quote number the new order number.

 

Converting an order to a quote:

allows you to convert and existing order back into a quote where you can then have your customer review and confirm before committing to an actual order.

- First, look up your previous order in your DistributorCentral account

-  Then click on the Reorder button on the right side of the page

- From here, you can indicate the order type; An exact reorderA reorder with changes, or Rework of previous order (see description of these below), and then select the check box for Convert Reorder into Quote 

- Then click on the Create Reorder button (see example image below)

- From here, you can revise the quote if you like, and then click on the Finish button officially save the quote, where you can then send it to your customer…if you customer approves the quote, you can then convert that quote back into an order. (see above)

 


Discount/Coupon Feature Added for Suppliers.

January 17, 2012

DistributorCentral has add the capability for Suppliers to offer discounts or coupons for their products in DistributorCentral. This tool will work for your products when a Distributor orders them from within their DistributorCentral account, as well as on your website. (Distributors, click here for information on how to add discounts/coupons to your DC website!)

You can use our discount feature to setup and offer discounts in a variety of ways, here are just a few:
- Offer percentage discounts if the product or order total is more than a set amount
- Offer flat rate discounts if the product or order total is more than a set amount
- Offer discounts on freight by percentage or a flat rate
- Offer a coupon code that can be entered to receive a percentage or flat rate discount

This feature is incredibly easy to use, just watch the short video below to learn all about this feature and how to apply it to your website.


Creating your own Templates.

December 12, 2011

DistributorCentral previously created a feature to allow you to create a website and make it a template.

This will allow you to use copies of this same website over and over to make similar sites from. This would also work great if you have sales representatives with child accounts or company stores that all have the same design structure.

Click here to view a PDF guide that will walk you through the process of creating a template and using it:

http://www.distributorcentral.com/resources/education/guides/createwebsitetemplates.pdf


Pay Online Link on Invoices

December 9, 2011

When you invoice using the DistributorCentral order management system,  you can set up the email invoice to allow a “Pay Online” link for either credit card or Paypal. (Which ever your company is already set up to accept).

Click here to learn about how to setup DC for Paypal.

Click here to read about our other payment options.

Set up this preference:
- Go to the Account menu
- Select Preferences and then Account Preferences
- Click on the Invoices menu on the left side of the page
- From here, select “Yes – PayPal Payment Page” or “Yes- Standard Credit Card Payment Page”  for the Display Pay Online link on invoices preference and then click on Save (see example below)



How to remove pricing from your website.

November 22, 2011

The DistributorCentral product catalog does include the standard retail pricing offered by each Supplier for products. Each Supplier does have the responsibility to update and maintain that pricing data. DistributorCentral also asks each Supplier to honor the pricing. There are some Distributors that still prefer not to offer the price at all on their website. This can be turned off using “Website Preferences”. You should note that if you turn off your pricing, you are also turning off the ordering process or shopping cart for your site.

This is a preference that is set in your “Website Preferences” area.

1. Go to Websites MenuAdd/Edit Websites.

2. Under “Websites List“, find your website and click on “Preferences” to the right.

3. First click on “Searching” and find the preference called “Display price range in search results?”. Set it to “Never” and Save on the top right.

4. Then go to “Orders” in the menu on the left and find the preference titled “Display order button on your website?” and set that to “No“. Then Save on the top right.

5. Now click on “Catalog” in the menu on the left and find the preference titled “Display pricing on individual catalog pages?” and set that to “Never”

6. Scroll down to one final preference in the same section (the Catalog section) titled “Show Options Tab?” and set that to “No” then Save at the top right of the page.

5. Now click on “Published” link at top center and then click on “Publish New Changes”.

This will remove pricing and remove the ordering option from your website in DC. Customers will be able to view the products and research but they will not know the cost.


How to Turn Off the Shopping Cart on a Website

November 22, 2011

 The e-commerce capability that DC offers is a great option but some people would rather not offer it to their customers. You do have the option to turn off the shopping cart on a website in DC.

The “Order Now” verbage can also be changed if you would rather the button say something more general. Some Distributors choose to say “Get Quote Now” or “Request Quote” (or any other text you would prefer to “Order Now”). Learn how in the second set of instructions below.

If you would prefer to completely turn off your shopping cart, see these instructions:

This is a preference that is set in your “Website Preferences” area.

1. Go to Websites Menu> Add/Edit Websites

2. Under “Websites List“, find your website and click on “Preferences” to the right.

3. Now click on “Orders” section on the left. You will see a question: “Display Order Button on your Website?”

4. Set the question above to “No” and Save at the top right

5. Now click on “Published” link at top center and then click on “Publish New Changes

Now your customers will be able to research and find products but they will not be able to send an order from your DC website.

If you would prefer to change your Order button verbage, see these instructions:

This is also a preference that is set in your “Website Preferences” area.

1. Go to Websites Menu> Add/Edit Websites

2. Under “Websites List“, find your website and click on “Preferences” to the right.

3. Now click on “Orders” section on the left. You will see a question: “What text should appear on your order button?”

4. Change the text in that box to match the text you would like the customer to see for the order button and Save at the top right.

5. Now click on “Published” link at top center and then click on “Publish New Changes

Once your site has been published, you should see your order button change for your website to the verbage you added to your website preference area.

 


Suppliers – Get your Products updated for 2012!

October 31, 2011

Don’t forget to make any pricing or product changes needed in DistributorCentral. It is easier than ever for you to make your updates in your DistributorCentral account.
See this blog for complete instructions:
http://blog.distributorcentral.com/2011/07/26/suppliers-control-your-own-data-on-dc-with-spreadsheet-exports-and-uploads/


Catalog Design Changes – Website Catalog / CSS manipulation

October 7, 2011

You might notice a new look when you are doing your product research in DC starting today.

We have updated our catalog and product pages to a more modern layout and design.

This is also coupled with a new feature that would allow advanced website users to customize the look of their DC website catalog pages. This can be enabled with a preference.

1. In your DC account, go to Account Menu> Preferences> Website Preferences

2. Click on “Catalog” on the left

3. Find this preference:

4. Now set the preference to “CSS (Beta)

5. Publish the Site

6. Once you enable the preference, you can upload your CSS and our catalog can be manipulated.

Here is a guide to add your CSS:

http://www.distributorcentral.com/resources/education/guides/advancedwebsiteguide.pdf

More information to come!


Link to an outside website from your DC website:

October 7, 2011

Here are instructions to add another website link to your DistributorCentral website:

1. Log into your www.distributorcentral.com account

2. Go to Website Menu> Add/Edit Websites

3. Edit your website on the right under “Website List”

4. Here Click on “Add/Edit Pages”

5. Scroll down to “Pages you May Add to your Website”

6. Click on “Add this Page” to the right of the “Link” page

7. Now name your page by filling in the “Display Link Name” and “Page Name” (usually the same name in each is appropriate)

8. Now click on “Add New Link” on the lower right

9. Paste in your link from 3M and Name the link

10. Save the link

11. This will take you back to your new page

12. At the bottom, select the new 3M link that you just added and “Save” at the bottom

13. Click on “Publisher” at the top and then click on “Publish New Changes”

               

 

14. Your link will show up on your DC site in the next 15 minutes.


PayPal Payment Methods for your Websites’s Shopping Cart

October 4, 2011

You have three options in DistributorCentral with integrating PayPal to collect payments from your customers.

PayPal – Collect Info Only
PayPal – Real-Time Merchant Processing
Credit Card – PayPal Payflow Pro Merchant Account Processing

You should only select to use one of the PayPal payment methods for your website’s shopping cart.

 

PayPal – Collect Info Only
This option would allow your customers during the ordering process on your website, to indicate to pay you using PayPal. If your customer chooses this option, it’s setup so that you can invoice your customer using PayPal, or you can create an invoice within your DistributorCentral account and the customer can click on the “Pay online now” link in the invoice, where they can then pay you through PayPal.

Click here for specific instructions on how to integrate the PayPal – Collect Info Only method with your DistributorCentral account.

 

PayPal – Real-Time Merchant Processing
If you want to give the customer the ability to Pay through PayPal during the order process, then the PayPal – Real-Time Merchant Processing would prompt the customer to pay during the ordering process, so you’d receive the funds in your PayPal account once you get the order, as opposed to having to invoice the customer after you receive the order. You need to have the Billing contact email address in your DistributorCentral account set as the same email address you have setup for your PayPal account.
To do this:
- Go to the Account menu and select Account Maintenance
- Click on the Contacts tab
- Next, if you don’t have a Billing contact setup, click on Add Similar or on the Add New Contact button and setup a Billing contact making sure to use the same email address that you have setup with your PayPal account.

The main difference here, is that PayPal – Collect Info Only, allows you to verify the order and make sure everything checks out on your end, where you can make modifications to the order prior to officially invoicing the customer and colleting payment. PayPal – Real-Time Merchant Processing, would collect the payment from the customer at the time that they place the order. If you needed to make adjustment to the order (such as artwork, shipping charge, tax, etc.), you’d have to make the adjustments and send your customer an invoice for the outstanding balance.

So the premise is if you want to verify the order before actually charging the customer, you’d want to do PayPal – Collect Info Only. if you have set products on a site that you feel would not need to be adjusted once you receive an order, then PayPal – Real-Time Merchant Processing might be a good fit.

Click here for more information on integrating the PayPal – Real-Time Merchant Processing payment method.

 

Credit Card – PayPal Payflow Pro Merchant Account Processing
This is considered a Payment Gateway that works as an extension to your merchant account, similar to Authorize.Net. If you choose this payment type, you’d be prompted to setup your Payflow credentials in your DistributorCentral account. The shopping cart on your website will default to automatically pre-authorize the customer’s credit card during the ordering process to make sure that the payment is available for the amount of the order. Then you will be able to verify the order and settle the payment from inside your DistributorCentral account, where the payment would also show a record of the settled payment within your Payflow account.

Click here to review other payment methods that you can use for the shopping cart on your DistributorCentral website.


Setting up Your Products for Online Ordering

October 3, 2011

Attention Suppliers,

It is critical that you allow your Distributors to not only research your products online, but furthermore, efficiently order your products online. DistributorCentral provides the best product setup solution in the Promotional Product Industry for online ordering. We are also the only service provider that has a system with an aggregated list of the top industry Suppliers, which allows Distributors to order and promote your products online through an actual shopping cart.

What does it take to setup your products for efficient online ordering?

Base Product Information
It starts with great, end user friendly, base product information. Product names, numbers, strong keyword descriptions, nice product images, and of course…current pricing.
Click here to watch a short video on how to set up your base product information.

Options and Choices
Next, is configuring Options and Choices for your products. Options and Choices are the key to allowing your products to be ordered online. An Option is where you present a question to your customers regarding how a product can be customized.

Common Options would be:

- Product Color (choices for this might be, black, white, blue, red, etc.)
- Product Sizes (choices for this might be, small, medium, large, etc.)
- Imprint Location (choices for this might be, front, back, left center, etc.)
- Additional Imprint Colors
- Rush Charge
- Stock Art

Basically, any question regarding customiza­tion and add-on charges that apply for your products, should be added as an Option. In times where Options might be too complex to order online, we suggest just adding that information into the Description or Additional Info areas of your products. It’s important to keep the shopping cart process for your products short and simple. We suggest that you setup products with the most common options that your average customer may want to select, however we do not recommend adding every possible Option, since that may cause your products to become too complex to order online by the average customer. More and more Suppliers are starting to consolidate charges for their products and incorporating them into the per piece pricing. Setup charges are becoming a relic of the past with the top industry Suppliers who realize that the more simple a product is, the more likely it is to be ordered online!

Click here to review a guide on how Options and Choices work to allow your products to be efficiently ordered online.
Click here to watch product setup videos that explain how to setup Options and Choices for your products.
Click here to view a demo product that is currently configured on a Distributor website.

Regarding Options, you can decide which ones are required or optional in the shopping cart process. Required, means that customer would have to make a selection before proceeding with the order. Options like, Product Color, should be required since you would need to know that information to be able to process the order.
Click here for more information regarding, “Required” vs. “Optional” Options.

Adding Freight to Your Products
This is one of the most heavily requested features from the Distributors on DistributorCentral. Not only can this help increase online orders, it can also drastically cut down on calls to your customer service department…best of all, it’s not that hard to do!

Click here to review a guide on how to create shipping estimates for your products on DistributorCentral.
Click here for more product setup tips and information on how to best optimize your products for ordering in the DistributorCentral program.


Create a Marketing Survey

September 23, 2011

You can create a marketing survey to add to your ordering process when a Customer/Distributor is ordering a product.

This is a great way to ask them “Where did you hear about us?”

You can then keep track of the number of different responses that were given during the order process.

This survey will show up at the end of the shipping area in the order process.

To set this up:

  • Log in to your DC account
  • Go to Account Menu> Misc> Marketing Survey Admin
  • Here you can create a Marketing Question. Type out your question in the Question field
  • Then Select “Active
  • Now select ”Add Marketing Survey Question
  • Next you can add your responses         

      

  • Click on “Add New” to the right of the lower box – The “Response” box
  • A new window will open that you can enter in your first possible response.
  • Click on “Add Response” and then continue to follow this procedure until you have entered in all responses.
  • Now go to your site and order a product to test the survey

All your responses will be recorded under Account Menu> Misc> Marketing Survey Admin.


Organic SEO Tips For Your DistributorCentral Website

September 2, 2011

Hello DistributorCentral website users! As you are aware, you can create a website within your DistributorCentral account to market to your customers. While DistributorCentral does not provide assistance with SEO, here a few tips that can help you optimize your website in DistributorCentral so that it can be properly indexed by search engines such as Google, Yahoo and Bing.

Website Title This is located in the Sidewide Settings area of the web editor. It’s somewhat of a mystery regarding how many characters Google and other search engines actually index, but it’s probably around 70 – 150 characters. The website title is one of the first things that the search engines will index for your site. It also displays as the link in the search engine results (see example image below).

 

Page Names This is located in the Page Editor area for each of your pages on your site. The Page Names would be considered as an extension to your Website Title. What this means is that if you use a long Website Title, your Page Names might only partially get indexed by the search engines. To compensate, you may want to have a shorter Website Title, maybe something that you feel is relevant to be on every page, and then put the bulk of the information in the individual Page Names on your site. You can also opt to leave the Website Title completely blank, and just add information into each of the Page Names on your site. Each of your pages should have unique Page Names, and they should not be exactly the same on multiple pages (see example image below).

 

 

Image Descriptions (ALT Tags) Whenever you upload images to your website, you can give them descriptions. This is also known as an ALT Tag, which generally means the alternative tag. ALT Tags are the HTML tag that tells search engines about the images since search engines cannot read text in actual images. To add Image Descriptions to your current images on your site, go the Content Manger, and then click on the Edit link for an image, and then add the text in the Image Description field.

Meta Tags Meta Tags help search engines find out important information about your website. For example, related keywords or a description of a specific website page. You should add unique Meta Tags to each of your individual website pages. This is contrary to our previous advice to add Meta Tags to the Footer of your site so that the same Meta Tag information would display on all the pages of your site, which has been found out that Search Engines actually do not like repetitive Meta Tag information on multiple pages of the same site.

- Description Meta Tag – This should be an actual description of what is on your particular website page. It’s a short pitch where you can put strong keywords to entice viewers to click on your site in the search results. Again, it is a mystery here as to how many characters that the search engines will index for your Description Meta Tag, but it should be fairly short (around two sentences) and should be somewhat readable like a sentence, as opposed to just random keywords (see example image below).

- Keyword Meta Tag – This can be random keywords that can help the search engines determine what’s on your site. It’s a rumor that Google’s crawlers may totally bypass the Keyword Mata Tags, since oftentimes, website owners would just load this area up with 100’s or even 1000’s of keywords. Whether that’s true or not, the idea for keywords would be relativity versus quantity. They can just be random keywords that are separated by a comma (i.e. custom apparel, imprinted apparel, screen printed shirts)

Here’s how to add Meta Tags to your site:

- Go to the Websites menu and select Add/Edit Websites
- Click on the Edit link for your website
- Click the Add/Edit Web Pages tab
- Edit a page for your site (i.e. the Home page)
- Add a Block to your page
- For the content type for the block, select Meta Tags
- Follow the on-screen instructions to set up your meta tag block

 

Additional Tips

- Heading Tags - The <h1> to <h6> Heading tags are used to define HTML headings. <h1> defines the most important heading, and <h6> would define the least important heading. Heading Tags are important for on-page SEO purposes. Furthermore, H1 tags should be used only once per page. The opening heading should be an H1 tag that describes the whole theme of the page. Any sub information or more specific topics should go under separate headings in the form of H2 Tags, filtering down appropriately.

Here’s how to add Heading Tags to your site:

- Go to the Websites menu and select Add/Edit Websites
- Click on the Edit link for your website
- Click the Add/Edit Web Pages tab
- Edit a page for your site (i.e. the Home page)
- When adding text to your site in the Written Content area, you can highlight the text that you want to make a heading, and then select a heading from the Format drop-down menu (see example image below)

 

- Add actual text to your site – Search engines will index the text on your site, so be sure to add descriptive text along with strong keywords to the individual pages of your site.

- Create a WordPress blog And then blog like crazy about particular promotional products, and all the different ways about how they can be used. You can then feed that blog into your website using our RSS News Feed tool (see example image below).

Here’s how to feed you blog into to your site:

- Go to the Websites menu and select Add/Edit Websites
- Click on the Edit link for your website
- Click the Add/Edit Webpages tab
- Edit a page for your site that you’d like to have the blog display (i.e. the Home page)
- Add a Block to that page, and then select RSS News Feed from the content drop-down menu.
- Next, enter in the blog feed URL (you can also adjust how many records to display and length of the descriptions)

- Create Product Specific Websites – It’s been proven that if you create a website in your DistributorCentral account that caters to a narrow niche in the Promotional Product Industry, that those sites get organically indexed far better than sites with 1000’s of products or our standard All Products Catalog. When you think about it, this makes perfect sense. For example, if you create a site that just has Eco Friendly Tote Bags, when someone searches in Google for those particular products (which they will), your site (if you follow the techniques above), will have a more likely probability of displaying higher in the search engine results. Your DistributorCentral account makes it easy for you to create custom catalogs with specific products that you can add to a site that you’ve created. Click here for information on how to create a catalog with specific products for a site. You can even customize the website to have your own products using our Fulfillment Account feature. Click here for more information on Fulfillment Accounts.

 - Have your domain name include keywords – When you purchase a domain name for your site, it’s good idea to have keywords related to your site in the actual domain. For example, if you are going to create a site in your DistributorCentral account that focuses on Eco Friendly Tote Bags, it’d be logical for you to purchase a domain name such as EcoFriendlyToteBags.com, or Eco-Friendly-Tote-Bags.com, or EcoFriendlyTotes.com, etc.

DistributorCentral does not provide assistance with Search Engine Optimization, but following the steps above to apply unique and relevant content to your site will most definitely improve your organic search results in Google and the other major search engines. If you don’t have time to do the research for unique content to add on your site, you can hire a SEO specialist, but be prepared to spend a considerable amount of money. Also, be cautious of hiring a SEO specialist since there are literally 1000’s of sites that claim to know how to get your site organically ranked in the search engines, but they may not provide you with the results that you want, since variables that affect SEO can be relative to different Search Engines (i.e. techniques that might help you in Google, may not help in Yahoo or Bing). Furthermore, the rules (by the search engines) are constantly changing and virtually impossible to keep up with…so what gets you organic results today, may not tomorrow. If you feel that you’ve developed a great site, don’t be afraid to try Google AdWords.


Attention Suppliers – New ROI (Return On Investment) Dashboard

August 29, 2011

Hello Suppliers! DistributorCentral has just released a new ROI (return on investment) Dashboard feature that allows you to easily access stats regarding the value of your DistributorCentral account.

You’ll get access to:
- Active Products
- Product Views
- Products Added To Cart
- Orders Received
- Product Information Requests
- Plus, information to help you make sure that you are maximizing your DistributorCentral account.

To access this feature:
- Login to your DistributorCentral account at www.DistributorCentral.com
- Click on the Dashboard link in the upper-right portion of the page (this page can take a few moments to load)


Sitemaps 101

August 10, 2011

What are Sitemaps?
In simple terms, a Sitemap is a list of URL’s for your site that help inform the search engines about pages that are on your site, and search engines like, Google, Yahoo and Bing really like them. Instead of us trying to explain…we’ll let the experts explain…

 
Basic explanation of Sitemaps and protocol:
www.sitemaps.org

Here’s what Google says:
http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=156184&from=40318&rd=1

How do I create a Sitemap?
Ideally, your Sitemap should be in XML format, however you can provide them in RSS feeds and text files, however those provide limited information compared to XML formatted Sitemaps.

Click on the link below for information from Google on how to create a Sitemap.
http://www.google.com/support/webmasters/bin/answer.py?answer=183668

If you don’t have an XML editor on your computer, you can download a free one by going to:
http://free.editix.com/download.html

Here are some Sitemap generators that you can use as well (some of these do have a fee).
http://code.google.com/p/sitemap-generators/wiki/SitemapGenerators

NOTE: We do not provide support with assisting you on creating a Sitemap.

How do I add a Sitemap to my DistributorCentral website?
Once you have your Sitemap created, you can simply upload the XML document to your website.

To do this:
- Edit your site
- Go to the Content Manager area
- Click on the Documents tab and then on the Add New Document button
- Browse and Upload the Sitemap file from your computer
- Publish your site

Once published, you should be able to access the Sitemap by entering in your URL and then your sitemap name (see image below).

Next, you can then submit the Sitemap in your search engine webmaster account(s) (see example below).

Now…there is a different type of Sitemap that you can create for your site for visitors use as opposed to search engines. Basically, it’s just a custom page where you list all the different page URL’s associated with your site. This could be beneficial if you have a particularly complex website with many pages (below is a basic example).


Suppliers…Make sure to recommend products in DistributorCentral!

August 9, 2011

Hello Suppliers,

When setting up your products in DistributorCentral, you can easily recommend other products to Distributors and End Customers (via Distributor websites) when they are viewing or ordering a product. It’s a similar feature that you see in other online shopping sites, such as Amazon.com. See the You Might Also Like area in the example below.

 

Here’s how to use the feature:

- Go to the Products menu, and select Add/Edit Products
- Click on the Edit link for any product in your account
- Go to the Ordering tab and scroll down until you see the You Might Also Like area
- Select the products that you’d like to recommend along with that product and click on Save
- Repeat this process for the other products in your line

 

Ideally, when using this tool, the products you recommend should be all similar. You can select as many products as you like for the You Might Also Like area. If you go over five, our program will add arrows so that the viewer can scroll through the products.


Add in standard text to your PO’s

August 5, 2011

If you are using DistributorCentral for your order management system, you can add in general text to show up on all your purchase orders to customers, or all to Suppliers.

This makes it more convenient for those that have standard directions or disclaimers regarding most of their orders. No need to retype for each order!

PO’s to Customers

Add in stock language to order confirmation to your customers:

  1. Go to Account Menu> Preferences> Account Preferences
  2. Here Click on “Orders” on the left
  3. Scroll down to the preferences titled “Would you like to include stock language on order confirmations to your customers?”
  4. Type in the text that you would like to appear on that order to your customer
  5. Save your changes.

That text will appear on all new PO’s here:

PO’s to Suppliers

Add in stock language to order confirmation to Suppliers:

  1. Go to Account Menu> Preferences> Account Preferences
  2. Here Click on “Orders” on the left
  3. Scroll down to the preferences titled “Would you like to include stock language on order confirmations to Suppliers?”
  4. Type in the text that you would like to appear on that order to the Supplier
  5. Save your changes.

That text will appear on all new PO’s here:

Invoices to Customers

Add in stock language or directions on invoices to your customers:

  1. Go to Account Menu> Preferences> Account Preferences
  2. Here Click on “Invoices” on the left
  3. Scroll down to the preferences titled “Would you like to include stock language on all invoices sent to your customers?”
  4. Type in the text that you would like to appear on that invoice to your customer
  5. Save your changes.

That text will appear on all new invoices here:

Other Resources:

DC Order Management and QuickBooks

Paypal and DC Order Management

Invoices with Promotional Information

Adding your Logo to Invoices

General DC Order Management Info


Add an Image Slideshow to Your Website!

August 4, 2011

We’ve added a great new tool that easily allows you to create image slideshows for your website. Click here to see it in action on a website.

This tool is really easy to use. All you need to do is upload the images to your Content Manager for your site, and then add the Image Slideshow tool to any page on your site. Furthermore, you can even link the images. Watch the short video below that explains how to use this great new feature.

Are you looking for industry related images for your website (such as the example below)?

If so, click here to visit our Image Resource website to view 100’s of images that you can download and use when creating your website.

Learn more about what Distributors are calling “the best website solution in Promotional Product Industry.”  Click here for more details or watch our website Introduction video below!


What is the Google “+1 button”?

July 27, 2011

If you have a Gmail account or a Google Webmasters account, you’re probably seeing these  icons over the web, particularly in Google searches. More and more websites are starting to add them, but do you know why?

Click here to find out what the +1 button is all about, or watch the video below.

So just when you thought you had your site promoted well on social networking sites such as Facebook and Twitter…Google, now wants to get in to the social networking game as well by letting visitors recommend your site by “+1” it. You will need to create a Google profile or account if you want have the ability to +1 your site or other sites on the web.

Want to add the +1 button to your site? Click here to get the code. This link will also explain how the +1 button will affect or your search results and site’s performance in Google searches.

Once you get the code, you can paste it into a Written Content area on your website where you want to the button to appear. Make sure that the Web Editor Preference for the Written Content area is set as “Basic HTML/Text” (see example below).

Once published you’ll then see the button on your site, where visitors can “+” if they think your site is cool (see example below).

Click here to learn more about the Google+project, or watch the video below.


Suppliers – Control your own Data on DC with spreadsheet exports and uploads.

July 26, 2011

Did you know that you can export and upload your DC spreadsheet for importing back into your Product Database from your own DC account? Then you can track that update and you will be notified upon the completion of the product update. Export your data: You can export your Product, Option and Choice data from your DC products. Most Suppliers only need to export their Products data though for pricing update purposes. You can do this in 3 places:

1. On your home page, under Shortcuts on the right side.

 

2. You can also go to Products Tab > Product Data Export > Excel Data Export 3. Finally, you can access this same export from the Product Editor at the bottom of your product list. Once you click on Export, you will have the opportunity to export certain fields and criteria. Then “Submit” the file and you will receive an email with a link to download it for editing. Learn how to work with the Data in the spreadsheet here: Upload your File: When you have edited your file and saved your changes, you can then upload it again for importing. You can upload it in 2 places: 1. You can upload it under Shortcuts on the right side of the home page. 2. It can also be uploaded in the product editor at the bottom of the product list. Once you click on “Upload Product Data Updates” there will be some basic data questions to answer and a file upload at the bottom of the page . Once the file is uploaded, you can track the upload and you will receive an email when we complete it. Watch this video to download your spreadsheet and upload it back to DC: Learn more about exporting your data for other service providers: http://blog.distributorcentral.com/2010/12/03/exporting-contact-information-for-other-service-providers/ Once you have your data imported, make them display with this guide: http://www.distributorcentral.com/resources/education/guides/ProductCompletionGuide.pdf


Updated Website Templates!

July 20, 2011

DistributorCentral has revised many of our standard website templates that you can use to easily create your own website. One cool new feature about most of the templates is that they now include a variety of stock background images that you can use. Furthermore, the new background images will allow you to easily change the background colors so that your website can be more personalized.

 

The video below explains how to use background images on our website templates or on your custom DistributorCentral website.

 

 

Here are some additional helpful website videos. See all of our educational videos but clicking on the Need Help button at the top of the page while logged in to your DistributorCentral account.

How to Customize a Premade Template Website

 

DistributorCentral Website Introduction


New Feature – Drag and Drop Blocks for Websites

July 11, 2011

Attention DC Website Users – You can now move webpage blocks in the website editor by simply dragging and dropping them into the order that you would like them arranged.

This should make it much easier to move around the content on each of your pages.

This feature is available under Website Editor > Add/Edit Webpages.

Edit the page and then click on a block and drag it to move it around. 


Paypal Integration with the DC Shopping Cart!

June 14, 2011

You can now allow your customers to pay you via Paypal when they order a product from your DistributorCentral website.

You can set this up by following these simple steps:

  1.  Log in to your DC account
  2. Go to Account Menu> Payment> Payment Setup
  3.  Here Select “Paypal -Real-Time Merchant Processing” by moving it to the right box as a selected payment
  4.  Once you Save your changes, you will be reverted to a page where you will enter in your Paypal associated email

Once this is done, the customer will be taken directly to PayPal upon clicking the “finish” button on the final order page. From there they can pay via PayPal or by standard credit card (if the recipient/Distributor has a “business” PayPal account).

Once the payment is completed, the Customer is reverted back to the Distributor’s website.

Distributors will get the order notification email and receive the order in their DC account whether the Customer completes the payment at PayPal or not.

If a payment is successfully posted at Paypal, that payment record will have the transaction id listed with it in the payment list for the order.

Click here to view other payment methods available for your shopping cart.

Click here for a pdf guide describing each available payment method.

Click here for a supplemental blog entry regarding PayPal and DistributorCentral.



Top Support Questions:

May 26, 2011

See our most commonly asked support questions and answers:

1. I made changes to my website, but I don’t see the changes?

Commonly, website editors will see a new change on their “Preview” of their website but not on the live site that customers see. When you edit your website, saving your changes is not the final step. You also have to “publish” the site to push those changes to the live site.

Publish your Website:

  • Log into your DC account
  • Click on Websites Menu> Add/Edit Websites
  • Click on “Edit” next to your website
  • Here click on “Website Publisher
  • Now click on “Publish New Changes
  • Changes will take place in less than 15 minutes

2. Why do I see Retail pricing on my order?

DistributorCentral will allow you to view Retail and Net pricing during your Distributor Order Process. You can switch back and forth in the top left corner of the order. See image below:

3. Can I change my username and password?

Yes, you will receive a default username and password when your account is first generated and you can change it after you log into your DC account for the first time.

See this video and this guide.

4. I received an order from my website. What do I do now?

You should always test your ordering process on your website so that you are not surprised and unprepared when you receive your first online order. 

Here is a video to learn what to do with your first order.

5. How do I change my contact information?

You will always manage your own contact information that correspondence is sent to from inside your DC account. You can customize it by following these steps:

  • Log into your account
  • Click on Account Menu> Account Maintenance
  • Click on Contacts tab on the left
  • Edit” or “Add Similar” to customize your contact information
 View the video here.

6. How do I find the Supplier of a product that my customer found on my website?

Your website is meant for your customer to do research, so you won’t find the Supplier or net pricing there. You can log into your DistributorCentral account at www.distributorcentral.com to find the Suppliers information.

  • Log into your account
  • On the home page, type the item number in the “Product Search” field and hit go.
  • You will see the Supplier of each product above the product image in the search results.

7. How do I pay my Suppliers?

You will be able to enter the type of payment that each Supplier offers to you when you create an order. If you would like to pay the Supplier with a type of payment that they are not currently accepting through DC, you will need to contact the Supplier directly to pay them.

8. How is freight handled?

Each Supplier does have the opportunity to enter in freight data for their products. Not all Suppliers are currently taking advantage of this feature though. If the Supplier offers freight it will automatically calculate on any orders that your customers place. If the Supplier does not offer freight, you will not have freight calculated on the order. 

As a Distributor, you can utilize a freight preference to customize the way freight is calculated on your orders.

Click here for a blog entry explaining that preference.

9. Who do I ask product questions?

Each Supplier is responsible for entering and maintaining their product data in the DC system. They have an account where they log in and use the product editor. Each Supplier also processes their own orders. It is best to contact the Supplier directly with any product or order questions.

10. How does tax calculate on orders?

DistributorCentral does calculate tax automatically on customer orders for Distributors. It is based on the local tax rates and only charges in-state based on the customer’s address.

You can set a customer to be tax-exempt as well:

  • Click on Customers menu
  • Find that customer
  • Click on ”Info” and then on “Terms
  • Select “Yes” next to Tax exempt question.

11. How do I do a reorder?

You can easily create a reorder of any previous order in your DistributorCentral account. 

  • First, find the original order.
  • You can do this by entering in the original order info on the home page under “Order Search.”
  • Then you will see a “Reorder” button on the right of the Customer Order and also the Supplier Order Summary. 
  • Click on “Reorder” then choose the type of reorder. Click here to learn about the reorder types.
  • Make your changes and Save/Send the Order along.

12. Why is DistributorCentral FREE for Distributors?

DistributorCentral is a service that has been provided by each of our participating Suppliers. They have invested millions of dollars so that you can access their products and market them to your customers without being charged.

13. Can I use my own website address or do I have to use a given DC website address?

When you create a website using the DC web editor, you can use your own domain name and DistributorCentral will host that domain name as well as email free of charge. 

You do have to purchase your domain name from a registrar like Godaddy.com first though don’t purchase any hosting with them.

Click here to view our blog entries regarding adding a domain name to any website that you have created.

Note: you will also be able to access your site from our DC given address in addition to your domain name if you used that address. If a customer accesses your website using your domain name, then they will only see that domain name as they navigate your site – until they get to the secure portion of the shopping cart.

14. My website disappeared from the website list in my account.

If you have previously had a website listed under the Websites List area but now it is gone, you probably selected to make that website a Template on the Website Publisher Page. To see that site, you would now scroll down to the bottom of the Websites List area and click on “Custom Templates” to see that site.

You would select “Use” if you would like to make a copy of this new template to use and that will list under the Websites list section for you to access.

Note: you cannot give it the same name as the website that you made a template from.


Reorder Types

May 25, 2011

Reorders can be created for any orders in your DistributorCentral account. However, it is only considered a Reorder if the order is for the same Customer. If the order is for a different customer, then you should always enter the order as New Order as opposed to a Reorder.

An exact reorder – This indicates that there are no changes needed to the artwork/printing of the original order. Even if the quantity, shipping information, etc. will vary on the new order, it’s still considered an exact reorder if the artwork/printing remains the same.

A reorder with changes – This indicates that you will need revisions made to the artwork/printing of the original order. For example, if there needs to be a change in the imprint color(s), a change in the imprint, etc.

Rework of previous order – This indicates that there was a discrepancy or mistake with the original either on the Supplier end or on the Distributor end. For example, if the Supplier printed the wrong artwork, the Distributor indicated the wrong shipping address, etc. Oftentimes, the Supplier and Distributor parties involved will agree to a reduced price for Rework orders.

Click here to learn how to place a Reorder.


Which Internet Browser(s) Should I Use?

May 23, 2011

DistributorCentral is compatible with most browsers. Internet Explorer has been the most common browser, primarily because it’s included as the default browser on virtually every PC, but recent trends suggest that Firefox may be more popular. Google released their browser, Google Chrome in 2008, which is now showing signs of quickly becoming the most used browser due to its speed, simplistic interface, and security.

Click on the links below for a good overview of the top Internet browsers.
http://internet-browser-review.toptenreviews.com
http://www.w3schools.com/browsers/browsers_stats.asp

Click here to download Google Chrome
Click here to download Firefox

Internet Explorer has recently released a brand new version of their browser, IE9. From our review, IE9 browser did not seem to be a good upgrade, specifically when it came to using the DistributorCentral program. If you have updated to the IE9 browser, and find yourself not liking the upgrade, click here for instructions on how to uninstall the upgrade to go back to IE8.

When it comes to MAC’s, the Safari browser is recommended for use with the DistributorCentral program. However, Firefox on a MAC should also work fairly well. We have not tested Opera thoroughly.

Click here to download Safari for the PC or MAC.

You’ll come to find your favorite Internet browser, however when it comes to using DistributorCentral, we feel it’s beneficial to have multiple browsers installed on your computer. For example, you can be logged in to your DistributorCentral account on one browser, and then go and test your DistributorCentral website on another, without getting your cookies (Internet Cache) crossed.

Keep in mind, that it’s a web designers worst nightmare to try and configure a website to appear exactly the same in all browsers, and furthermore operating platforms. When it comes to creating a website, it’s best to target a specific browser, and focus the design for it, but also make sure that your site does at least function properly on all major browsers.

Why are there so many browsers and how to do they make money? Click here to see what Google says.


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