Release Notes: Introducing the Help Center

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New Help Center

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Come check out our new help tab inside the main DistributorCentral site. The Help Center will be the hub for distributors and suppliers to quickly search and access help articles and contact support. Actions available within the Help Center include:

  • Search within our knowledge base articles
  • Chat live with customer support through instant messaging
  • Submit a support ticket
  • Join a webinar
  • Schedule a demo with customer support
  • View release notes and blog updates
  • Upgrade your account to Pro

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Users want easy access to help articles and customer support, and we listened. Log in to your DistributorCentral account today and give the new Help Center a try!

Starline Announces New Inside Sales Representatives

Starline USA is very pleased to announce two new additions to its inside sales team.

Sodji Tossah has been appointed to the position of Inside Sales Representative covering IL, IN and Southern WI.  Tossah has been with Starline for the past 9 years, working as a Bilingual Customer Care Representative and as a member of the Starline Canadian Inside Sales team.  “Sodji has been a tremendous asset to the Starline family during his successful career with us,” says Nicole Tasca, Inside Sales Manager.  “We’re excited to see him continue to grow with us and to provide top level service to our valued customer base.”  Tossah will be working with Starline Regional Sales Manager Doug Oslance.

Starline also extends a warm welcome to Kathleen Sullivan, who joins the company as the new Inside Sales Representative covering the Northeast (ME, NH, VT, MA, RI, CT, NY, NJ, PA, MD, DE, VA, WV) and the Southeast Territories (FL, GA, SC, NC, TN, PR). Sullivan joins Starline with over 22 years of sales experience in the IT distribution field. “I enjoy building and fostering the growth of clients’ business ventures,” notes Sullivan.  “I gained exposure to the promotional products environment through my previous sales experience.  That experience as an end-buyer gives me a unique perspective into helping distributors now that I am on the supplier side.”

“Kathleen and Sodji are both strong additions to our inside sales team,” says Jim Bull, VP of Sales.  “As we continue to experience growth, these strategic additions will allow us to maintain sales support as one of our top priorities.”

 

Sodji Tossah

Sodji Tossah

Sodji Tossah
Inside Sales Representative
stossah@starline.com
800-361-7878 x3326

 

Kathleen Sullivan

Kathleen Sullivan

Kathleen Sullivan
Inside Sales Representative
ksullivan@starline.com
800-361-7878 x 3338

About Starline | Starline is a Top 50 supplier in the Promotional Products Industry specializing in quality, high-end gifts. Starline is the home of the patented and award winning TruColor™ digital decoration technique. With locations in Grand Island, NY and Concord, Ontario, Starline remains committed to seamlessly servicing the needs of its North American distributor base. For more information, please visit our website www.starline.com

IMAGEN Brands is pleased to announce the promotion of Debra Remmert as National Accounts Coordinator & Key Account Rep

IMAGEN Brands

Debra (Dee) Remmert, CAS, BASI has been named National Accounts Coordinator & Key Account Rep for IMAGEN Brands – Crown and Vitronic. Remmert brings with her 21 years of experience with the company starting in Customer Service, Inside Sales – Texas/Louisiana and Inside Sales Manager for Vitronic. Her level of sales expertise in working with customers and identifying opportunities for them to capture and grow business is why she has earned this position.

We couldn’t be more excited to have Dee continue to develop within IMAGEN Brands,” says Dana Zezzo, Vice President of Sales and Marketing. “Her knowledge of the inner workings of both Crown and Vitronic are going to exceed her customers’ expectations of great service and support. Dee’s dedication to IMAGEN Brands customers is utterly refreshing. I look forward to the positive experience you will have when working with her.”

I am excited for this new opportunity! Sales and service is where my heart truly resides. It’s how I fell in love with this industry so it feels like coming home.” – Dee Remmert

 

Debra Remmert

Debra Remmert – Key Account Rep & National Account Coordinator

 www.imagenbrands.com
www.crownprod.com
www.vitronicpromotional.com

Pro Towels Welcomes New Southeast Sales Rep, Nick Chipchase, to the Team

Pro Towels Family

PITTSBURGH, PENNSYLVANIA – October 9, 2017 – The Pro Towels family is pleased to announce a new addition to its sales team. Nick Chipchase with Mac Marketing will cover Georgia, Alabama, Mississippi and Tennessee. He will represent products from each company: Pro Towels, Kanata Blanket, Neet Feet and Superior.

Chipchase has been in the promotional products industry for six years and has represented multiple top 40 suppliers during that time. Chipchase states, “I am excited to be partnering up with the Pro Towels brand in the Southeast. I always try to attach myself with companies that are doing things the right way and I love the direction we as a company are headed. I’m excited to be partnering with the best towel and blanket solution in our industry, and look forward to the challenge ahead.”

The Pro Towels family is thrilled to have Nick Chipchase part of the family and is excited to see the new business and relationships that will come about. Nick can be reached at nick@gomacmarketing.com.

Nick Chipchase

Nick Chipchase

About Pro Towels
Pro Towels is the largest towel supplier to the promotional product industry with locations on both the east and west coast. The company offers in-house screen printing and embroidery services to support a broad product line of beach, golf, and sport towels. Additionally, Pro Towels carries bathrobes and other beach accessories to complement its towel line. The Pro Towels family of companies also includes Kanata Blanket Company, a leader in premium blankets, décor and lifestyle products, and Superior, a leader in contract decorating for the promotional products industry for over 30 years. Most recently, the Pro Towels family acquired Neet Feet, a supplier of quality custom logo flip flops and premium footwear.

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HEAVY HEARTS AND THOUGHTS FOR LAS VEGAS FROM PRO TOWELS FAMILY

Pro Towels Family

LAS VEGAS, NEVADA (October 2, 2017) – The Pro Towels family awoke this morning to the tragic news of the mass shooting in Las Vegas at the Route 91 Harvest Festival just miles away from our West Coast Facility.

Our first priority this morning was the well-being and safety of all the employees from this facility. We have officially confirmed every employee and their families are all safe and were not harmed during this horrific event.

Brian Porter, the Vice President of Sales states, “Understanding a senseless act is asking an impossible task. As we are beyond thankful that our Pro Towels family was not affected, our hearts and prayers go out to all of those in our Las Vegas community that have been. In a time like this, we all want to help, and the current need is for blood donations, so we have scheduled a blood drive to be held at our facility as soon as possible. Thank you again to all those that have reached out to confirm our wellbeing.”

Our hearts are heavy from this terrible event and we will continue to send our condolences out to those affected by this tragedy. If you would like to also provide blood donations at our Las Vegas facility, please contact us for more information on our blood drive.

About Pro Towels
Pro Towels is the largest towel supplier to the promotional product industry with locations on both the east and west coast. The company offers in-house screen printing and embroidery services to support a broad product line of beach, golf, and sport towels. Additionally, Pro Towels carries bathrobes and
other beach accessories to complement its towel line. The Pro Towels family of companies also includes Kanata Blanket Company, a leader in premium blankets, décor and lifestyle products, and Superior, a leader in contract decorating for the promotional products industry for over 30 years. Most recently, the Pro Towels family acquired Neet Feet, a supplier of quality custom logo flip flops and premium footwear.

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Hub Pen Recognizes Multi-Line Rep Scott Schaefer

Hub Pens

Veteran promotional products sales representative Scott Schaefer joined Hub Pen as a multi-line sales rep in 2010 representing his native Upstate New York as well as Western Pennsylvania and later the entire state of Pennsylvania.  He started his career in 1998 with promotional products distributor Ribaudo & Associates, going on to become an award winning independent multi-line sales rep.  He was voted Multi-line Rep of the year by TRASA, the Three Rivers Advertising Specialty Association which serves Pittsburgh and the surrounding tri-state area Western Pennsylvania, eastern Ohio and West Virginia.

Since joining Hub Pen, the company has recognized Scott as Hub Pen Sales Rep of the Year two times. “It’s been a pleasure to represent Hub over the years,” says Schaefer.  “My customers love Hub’s quality and great customer service!”  ”

“Scott Schaefer was one of the first multi-line reps we formed a relationship with. He is a consummate professional, and his creativity and drive to exceed expectations never ceases to amaze me,” says Dan Broudy of Pittsburgh distributor Clayton Kendall.  “He represents what the industry is supposed to be about. Partnering with great vendors to grow your company and exceeding client expectations.”

“I love representing a company that makes me feel like part of the family,” Scott says about Hub.   “Since Beacon Promotions has joined the family, I’ve experienced the same feeling and I very much look forward to educating my customers about the Beacon experience.”

Scott and his wife Sue were both born and raised in upstate New York.  They reside in the Finger Lakes region with their two children.

Scott Schaefer

Scott Schaefer

About HUB:
Boston has been described as the “Hub of the Universe” and in the Hub Pen story the same holds true. From Frank and Rita Fleming’s humble beginnings in Boston in 1954 to the 100 million pen annual operations of today, Hub Pen has grown to serve an ever -increasing national and international market.  Our customers have rated us “A+” on the SAGE rating system and 5 out of 5 stars on ESP.  For more information on Hub Pen, visit our website at hubpen.com or call customer service at 800-388-2323.

About Beacon:
Beacon is a multiple Star Supplier Winner with a great reputation for service.  Our customers have rated us “A+” on  SAGE and 5 out of 5 stars on ESP.   Beacon offers a wide selection of products, such as:  Calendars, table covers, housewares, tools, techie, auto, highlighters and Name badges.  You will also find premium leather products in our Canyon Outback Leather line and Name Brand products for executive gifts and incentives.   For more information on Beacon, visit our website at beaconpromotions.com or call customer service at 800-628-9979.

Hirsch Gift is the Exclusive Promotional Product Supplier of Corkcicle

hirsh_gift_logo

Houston, TX – Hirsch Gift announced today that they have entered an agreement with Corkcicle to become the exclusive supplier of Corkcicle items in the promotional products industry.

Peter Hirsch, CEO of Hirsch Gift, said, “The high quality and brand identity of Corkcicle has made their products some of the most popular that Hirsch Gift carries. We are excited by the opportunity to continue to offer Corkcicle products and proud to be the exclusive supplier of these incredible products in our industry.”

Officially listed as one of “Oprah’s Favorite Things”, Corkcicle was also nominated in 2017, as the ”Environmental Product of the Year” and “Breakout Brand of the Year” at the 2017 Surf Industry Manufacturer’s Association Awards. Their products feature a proprietary triple insulation layer to keep beverages at their optimal temperature longer, 18/8 stainless steel, a patented ergonomic design that makes it easier to grip than conventional round bottles, a non-slip bottom, and a sliding shatterproof lid for their tumblers.

Corkcicle offers a variety of products including tumblers and canteens in several colors to make your customer’s brand stand out, as well as unique wine and beverage gifts, that make the perfect executive gift. For a full list of Corkcicle products offered, please visit HirschGift.com.

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Sweda Welcomes Shelley Bednarski as New Southeast Rep

(CITY OF INDUSTRY, Calif., September 18, 2017) – Sweda Company, LLC (ASI 90305, PPAI 113914, SAGE 56805, UPIC SWEDA)

Sweda is proud to announce Shelley Bednarksi as their new Regional Sales Executive for the Southeast region. “Shelley’s industry experience, enthusiasm, and professionalism could not be a better fit for Sweda,” says Director of Outside Sales, Ryan Scott. “We are excited for Shelley to join our growing team of talented sales professionals and can’t wait to see her efforts transform the Southeast territory.” The current President of the Promotional Products Association of Florida (PPAF), Bednarski joins Sweda with over 15 years of experience in the promotional products industry.

Shelly Bednarski

Shelley Bednarski

ABOUT SWEDA: Founded in 1976, Sweda Company, LLC is the preferred choice of innovative marketing solutions for the advertising specialties industry. Sweda is a founding member of Quality Certification Alliance (QCA) and an ASI 5-Star Supplier, offering complete services, competitive pricing and quality customer care to its distributor customers. Sweda’s product offering covers 18 categories including: bags, drinkware, headwear, gifts, home and office, outdoors, gift sets, stationery, technology, time and writing instruments.

Hub Pen Hires Manufacturing and Quality Engineer Michael Sacco

Braintree, MA, September, 2017 – Hub Pen Company and Beacon Promotions have hired Michael Sacco as Manufacturing and Quality Engineer.  Sacco worked as Product Engineer for Tyco fire protection products for 7 plus years.  “When I was with Tyco I got to know not only the quality side of things, but design, customer service, finances,” says Sacco.  “Tyco was a large company, so it’s been a much more focused position with a smaller company like Hub Pen.  Everyone here has one goal: to get stuff done.  It’s nice to see even the CEO (Joe Fleming) on the production floor.”

Sacco is excited to be joining the company at a time of growth.  “Everyone is committed to growing the company and bringing in new and better equipment and technologies.  It’s my job to help with these implementations and so far it’s been a lot of fun.  The production team has been really supportive and on board.”

“Just within the first 2 weeks, Mike has shown a very good technical understanding of the projects he is working on,” says Hub Pen Operations Manager Conor Brooks.    “He brings a needed energy that will help drive improvement projects across both Quality and Production.”

A Rhode Island native, Sacco now calls South Boston home.  When he’s not at Hub, he’s most likely playing volley ball, both on the beach and on the court.  Michael also is an avid member of the “Southie” CrossFit community.

Mike Sacco

Mike Sacco

About HUB:
Boston has been described as the “Hub of the Universe” and in the Hub Pen story the same holds true. From Frank and Rita Fleming’s humble beginnings in Boston in 1954 to the 100 million pen annual operations of today, Hub Pen has grown to serve an ever -increasing national and international market.  Our customers have rated us “A+” on the SAGE rating system and 5 out of 5 stars on ESP.  For more information on Hub Pen, visit our website at hubpen.com or call customer service at 800-388-2323.

About Beacon:
A multiple Star Supplier Winner with a great reputation for service.  Our customers have rated us “A+” on the SAGE rating system and 5 out of 5 stars on ESP.   Beacon offers a wide selection of products, such as:  calendars and planners, table covers, flashlights, highlighters, housewares and name badges.  You will also find premium leather products in our Canyon Outback Leather line and Name Brand products for executive gifts and incentives.   For more information on Beacon, visit our website at beaconpromotions.com or call customer service at 800-628-9979.

PCNA Updates

PCNA logo

To Our Valued Distributors,

While Florida Power & Light still has not restored power to our Miami facility, our teams have made significant headway in re-opening operations. Generator power allowed staff in customer service and order processing to work through the weekend and we are pleased to announce that as of 8am Monday, 9/18/17, our full customer service and order processing teams will be on-site and working at full capacity.

We expect our production and shipping departments to be fully operational on Tuesday.

A few important notes about order lead-times:

  • For Bullet, we will be working through the backlog of orders since we have been closed and will be prioritizing all orders currently in-house. Any NEW orders received will be processed with 10-day lead times. SureShip® will be suspended through the end of September.
  • For Leed’s, as a result of a surge in order volume as a result of Hurricane Irma and the business closures it caused, Leed’s SureShip® service for transfer and silkscreen orders is temporarily suspended.
  • Trimark apparel (both in the US and Canada) as well as JournalBooks remain unaffected and all normal lead times apply.

This has been a very difficult time for our teams in Miami and we again want to thank each and every one of our customers for the patience and understanding as we have recovered in the aftermath of Hurricane Irma. We are fully committed to going above and beyond to fulfill your orders!

Thank you,
The PCNA Team