Customer Update: 3/19/2020
As the coronavirus (COVID-19) situation continues to evolve, the safety of our staff, their families, as well as our customers and business partners remain our top priority.
Following recommendations made by governments, as well as the World Health Organization, we are undertaking proactive measures to do our part in helping contain the spread of the virus – while continuing to provide the level of service expected of us.
We have asked our staff to cancel all international and domestic business travel until further notice. Much of our staff in Vancouver, Toronto, and London have transitioned to a remote-work model with all necessary resources available to do their jobs effectively. Video and teleconferencing solutions are being employed to facilitate group meetings and sales conferences. Our distribution and administrative offices remain open and will continue to function normally based on the current parameters established by local government. We are also practicing all of the necessary precautions for customers looking to access our show rooms which are now available on an appointment only basis.
Please continue to follow the same processes for submitting orders, inquiries and art as you have done in the past. Our remote transition has been seamless to date and we have not had any disruptions to customer service, production, or the warehouse. We have continued making significant investments in our inventory over the past three years which we are confident will sustain the majority of our business requirements even during the event of a prolonged outbreak.
Our sales management and outside sales teams will remain active for the foreseeable future. While face-to-face meetings are no longer taking place, we will be ramping up the development of digital marketing and training materials to ensure a safe and effective means of communication with our customers. We will also be looking at innovative sampling strategies to help distributors get products directly to their end consumers. More information regarding these resources will be made available in the coming days.
In the meantime, if you have any questions at all, please know that we are committed to supporting you, communicating with you, and remaining your trusted partner as we navigate this unprecedented time together.
Thank you for your continued support.
CEO, Stormtech Performance Apparel
March 17, 2020 – STORMTECH COVID RESPONSE
With the outbreak of COVID-19 we have been focused on the wellbeing of our people, our families, and our customers. This includes working to ensure we continue to provide you with the level of service you expect of us.
Given the growth in the number of cases of COVID-19 in North America and following the recommendation of government and WHO, we are undertaking additional measures to protect employees, their families, our customers and business partners.
We have asked our staff to stop all international and domestic business travel. We have transitioned many people to a remote-work model and our teams have the necessary resources available to do their jobs effectively from home. Video and teleconferencing solutions are being employed to facilitate group meetings and sales conferences.
Our distribution centres are open and will continue to fulfill on orders. You can continue to order through regular channels. Our showrooms will be available on an appointment only basis.
With our diverse supply-chain we are experiencing minimal disruption to our supply chain and our commitment to deep inventory means that we currently have inventory to support our customers’ needs through 2020 and beyond.
We are committed to supporting you, communicating with you, and remaining your trusted supplier as we navigate this unprecedented time together.
Blake Annable, CEO