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To Our Valued Distributors,
While Florida Power & Light still has not restored power to our Miami facility, our teams have made significant headway in re-opening operations. Generator power allowed staff in customer service and order processing to work through the weekend and we are pleased to announce that as of 8am Monday, 9/18/17, our full customer service and order processing teams will be on-site and working at full capacity.
We expect our production and shipping departments to be fully operational on Tuesday.
A few important notes about order lead-times:
- For Bullet, we will be working through the backlog of orders since we have been closed and will be prioritizing all orders currently in-house. Any NEW orders received will be processed with 10-day lead times. SureShip® will be suspended through the end of September.
- For Leed’s, as a result of a surge in order volume as a result of Hurricane Irma and the business closures it caused, Leed’s SureShip® service for transfer and silkscreen orders is temporarily suspended.
- Trimark apparel (both in the US and Canada) as well as JournalBooks remain unaffected and all normal lead times apply.
This has been a very difficult time for our teams in Miami and we again want to thank each and every one of our customers for the patience and understanding as we have recovered in the aftermath of Hurricane Irma. We are fully committed to going above and beyond to fulfill your orders!
The PCNA Team