March 25, 2020
Kalamazoo, MI – The Edwards warehouse will re-open Wednesday, March 25th to process and ship orders. This is due to the state of Michigan deeming that the business is essential and critical to the infrastructure supply chain. This essential status provided by the state of Michigan means only critical staff be at the warehouse location to maintain business activity.
Many of our teams continue to work offsite including Customer Service, Inventory Planning and Credit. Orders may be placed by contacting Customer Service or
electronically via EDI and the website.
Customer Service – Monday – Friday, 9AM – 6PM ET – 800.253.9885
Edwards Website – http://www.edwardsgarment.com
We will continue to maintain service levels that you’ve come to expect from Edwards. Blank orders will ship same day when received by 5PM ET. Decorated orders will be processed, however please understand we are working with a limited team to maintain these services.
Questions regarding orders, tracking information or product information can be directed to Edwards customer service at 800.253.9885 or via the chat window on the Edwards website.
March 24, 2020
Kalamazoo, MI – Edwards, announced today that the warehouse will be closed from March 24 – April 13, 2020. Given the latest developments surrounding the COVID-19 pandemic, our Governor has issued a “Stay Home, Stay Safe” order which states that as of March 24th, all non-essential businesses must suspend operations until April 14th.
While the building is closed, many of our teams continue to work offsite including Customer Service, Inventory Planning and Credit. Orders may be placed by contacting Customer Service or electronically via EDI and the website.
Customer Service – Monday – Friday, 9AM – 6PM ET – 800.253.9885
Edwards Website – http://www.edwardsgarment.com
Once the warehouse reopens, orders will be processed based on the order que. Our goal is to get orders processed quickly and efficiently, however that may take the Edwards team 3 – 5 days due to the backlog.
Questions regarding orders, tracking information or product information can be directed to Edwards customer service at 800.253.9885 or via the chat window on the Edwards website.
