New Help Center
Come check out our new help tab inside the main DistributorCentral site. The Help Center will be the hub for distributors and suppliers to quickly search and access help articles and contact support. Actions available within the Help Center include:
- Search within our knowledge base articles
- Chat live with customer support through instant messaging
- Submit a support ticket
- Join a webinar
- Schedule a demo with customer support
- View release notes and blog updates
- Upgrade your account to Pro
Users want easy access to help articles and customer support, and we listened. Log in to your DistributorCentral account today and give the new Help Center a try!
- We continue to refine the new DistributorCentral product search algorithm based on customer feedback so you can find your products faster. Please keep sending us your feedback so we can further improve our search algorithm.
- UI updates to the customer requests page, the product placement email, and new features in the custom product information emailer.
Product Search Updates
- Fuzzy Search: The product search is now even more accurate in detecting fuzzy keywords (like misspellings and partial words) and spellings to produce the search results you wanted.
- Product Search Splash Page: Added catalogs and recent offers section
Custom Emailer Enhancements
- Improvements to send custom product information emails to customers:
- Header link in email goes to distributor’s website.
- Ability to remove pricing breaks (or, if zeroed – don’t show them).
- Ability to remove setup pricing.
- Ability to remove all the fields that are currently un-editable (production time, size, weight, country of manufacture, add info) if desired.
- Ability to remove “view additional information about this product online.”
Product Placement Report Email
- Significant UI changes from old to new report emails. It also now draws information from the new product search.
Customer Requests UI
- The Customer Requests page has received a new UI facelift.