Category Archives: Customer Service

The Freedom To Control Your Own Data


Every month, DistributorCentral receives the most online product data traffic of any service provider in the industry. There is a reason we’re #1, we generate more than 6 million product views for our suppliers every 30 days from the DC research tool, 8,000 e-commerce distributor websites, and our live product data feed used by other providers such as commonsku, PromoCorner, and Web Jaguar.

 

Our mission at DistributorCentral is to be the most accurate solution in the industry; for an end user to accurately order products from a distributor’s website, and for the distributor to create accurate orders to the supplier.

Accurate orders all start with accurate and complete product information from the supplier. Suppliers using DC agree to honor their products and prices listed so distributors are assured of having accurate data without having to verify during the selling process.

“The Suppliers that I work with find DistributorCentral to be the easiest system to update, export, and import data for shopping cart functionality and accuracy. Our Distributors and Suppliers work as a team to ensure accuracy and report inaccuracies when they are noticed. When a Distributor finds a discrepancy, they have a tool to quickly make a comment and send that over to DistributorCentral. Once received, the Supplier is made aware and is able to correct the item via their Supplier representative,” said Aubrey Weaver, Senior Account Manager.

DistributorCentral allows suppliers total access to their products and pricing. The Product Editor has been designed for ease of use to make real-time updates. Suppliers can also export product, option and choice data into an excel format to update and upload. “From the time the updates are received and started, we are able to complete the import in just a matter of minutes,” said Heather Windler, Support Specialist. Most suppliers only need to export their product data though for annual pricing update purposes.

Besides hosting product data and pricing, we have also been working with suppliers to help them be able to share inventory data electronically. This is another way how we are committed to providing enhanced technology and integration solutions that in turn, support our mission.

Leed’s Announces Exclusive Partnership with Sheaffer

PITTSBURGH — January 19, 2016 — Leed’s, a leading promotional products supplier, announced today that it is now, along with A.T. Cross Company, the promotional products supplier for Sheaffer luxury writing instruments. Sheaffer joins the well-established Leed’s portfolio of writing instrument brands, which range from high-end offerings to more value-priced options.

“We are extremely excited to offer Sheaffer pens to our customers,” said Nicole Kyser, PCNA Category Manager – Pens. “As one of the world’s top brands for luxury writing instruments, Sheaffer really complements our existing products in the category.”

Available with laser etching or color imprint decoration, Leed’s currently offers six Sheaffer styles and a pen set.   They are now on PCNA.com and eligible for SureShip®, the industry’s first 24-hour turnaround program. All Sheaffer pens ordered through Leed’s include a premium gift box for an elegant presentation.

For more than 100 years, Sheaffer has created innovative, reliable and stylish writing instruments.  Sheaffer is owned by A.T. Cross Company, a world-renowned manufacturer of award-winning quality writing products. The full Sheaffer assortment is available through Cross.

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About Leed’s

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. With an in-house product development team and dozens of leading retail brands, Leed’s continually introduces products with the look, feel and performance customers want, while our award-winning service and cutting-edge decoration capabilities provide a seamless experience from start to finish. As a founding member of the Quality Certification Alliance (QCA), Leed’s promotes quality, safety and integrity among suppliers and has been the recipient of many honors, including 2014 Top Supplier of the Year by Promotional Product Professionals of Canada (PPPC) and dozens of ASI Distributor Choice Awards. With global operations headquartered in New Kensington, Pennsylvania, Leed’s has been synonymous with excellence for more than 20 years.

Jetline Announces Appointment of Greg Mastro

Gaffney, SC, July 14, 2015 – Top-50 industry supplier Jetline announces the appointment of industry veteran Greg Mastro to the new position of Senior Vice President of Manufacturing. Mastro comes to Jetline from industry supplier Leed’s, where he spent 14 years in several key operational roles culminating in the position of Vice President of Manufacturing. “We are excited to bring Greg aboard and feel his presence speaks volumes about both the current state of the company as well as the path that we are laying for future growth,” says Eric Levin, Jetline CEO.

“Greg will take on a significant leadership role in the company and we look forward to tapping his depth of experience as we continue to improve our operational capabilities and product offering. He will be responsible for improving decoration and packaging capability and quality, creating efficiencies in conjunction with our supply chain, warehouse, production and shipping departments, and refinement of our product handling methods and practices. We expect that Greg will help Jetline evolve into an elite supplier capable of reliably satisfying a wider market with a broader range of product.”

When Levin was asked what prompted the hire, he responded, “Greg comes to us with a significant engineering background and depth of experience with an industry leader, two traits that address missing pieces of the puzzle for Jetline as we assemble the resources to mount an effort towards new product and customer segments. We look forward to welcoming him to the team and leveraging his considerable abilities as we continue on our already successful trajectory.”

Mastro will be located at Jetline’s Gaffney, SC plant and will begin in October of this year.

This information can also be found on our website: http://jetlinepromo.com/news/gregmastro

 

FIEL Appoints New Marketing Manager

FIEL, Mississauga, Ontario, Canada, has promoted Munira Kasamali to marketing manager.

Munira has helped to build the FIEL brand and contributed to many of FIEL’s departments including, production, new product development and other marketing tools over the last 15 years.
“Munira has passion, creativity and wants to go the extra mile each and every time”. Asif Bandeali, VP, said. “Munira and her team do a great job to meet the marketing goals. They prove themselves every day.”
“In this new role, Munira will lead her team and ensure the FIEL brand is well positioned now and in the future, and provide the latest tools to help our distributors seal deals.”
For more information, visit www.fiel.com

Towel Specialties Hires Industry Veteran Kirk Ross

(Baltimore, MD ) – Towel Specialties announced today the addition of 26
year industry veteran Kirk Ross as Vice President of National Accounts.
Beginning on April 1, Mr. Ross will be responsible for sales growth with key
partners as well as new business development from his home base in Minnesota.

Most recently, Mr. Ross worked for the AIA Corporation for 5 years as
their Business Sales Development Manager. From 2001 to 2003, Mr. Ross
represented Towel Specialties as a multi-line rep in Minnesota, prior to becoming Vice President of Sales for Aloe Up and then Starline.

“We couldn’t be more excited to have Kirk back on our team,” said Towel
Specialties’ Vice President of Sales, Shawn Kanak. “He brings a lot of great
ideas, hard work, respect, enthusiasm and fun to the table.”

Innovation Line Hires The Doyle Group

We are pleased to announce our new association with Mike Doyle, Kerry Schmock and Lorel Gardner of The Doyle Group, now being represented exclusively in the Great State of Michigan.

Innovation line is an award winning 5 Star, Platinum, and A Rated leading supplier in the promotional products industry. We have recently received Counselor Magazine’s “Top Ten Fastest Growing Suppliers” for 2013 award. Since 1978, Innovation Line has built a stellar reputation and successful business model utilizing its philosophy of lower prices and higher standards.

We specialize in supplying budget friendly and economical promotional products and USA manufactured acrylic awards. The ALL NEW enclosed 2015 Awards catalog features over 150 unique and creative plaques and awards, most of which are manufactured in our plant in the USA.  Unlike other awards suppliers, Innovation Line offers 4 color process digital printing, screen printing and laser engraving, in any combination, on the products in its award line. Additionally, our full line catalog is packed with exclusive products and very competitively priced tote bags, cinch packs, tech products, office products, sunscreens and sanitizers, lanyards, badge holders, table covers, sunglasses and so much more. Innovation Line offers 2 Day Rush Service on most items and will always ship 3 Day Air at the price of ground freight, as requested.

Lastly, as a special incentive to distributors located in the Great State of Michigan, we have reprinted our popular Super Saver Catalog and extended the special pricing until March 31, 2015!

WORLD EMBLEM INTERNATIONAL HAS OPTIMIZED THE ORDERING PROCESS FOR ITS NEW HIGH VISBILITY STRIPING PRODUCT

May 15, 2014–

As a standard uniform requirement for many low lit and potentially hazardous working environments, World Emblem International has realized the importance of being able to add High Visibility Striping to an existing uniform. However, it is not this service alone that World Emblem offers its customers. Along with offering clients the ability to combine High Visibility Striping with other branded forms of apparel decorations, World Emblem will soon completely streamline the ordering process for these aforementioned services by adding High Visibility Striping to its online catalog!

The imminent addition of the product to World Emblem’s streamlined online catalog will make it that much easier for clients to customize their garments according to whatever regulations and mandates they must abide by. With 10 different trims, 48 standard placement locations as well as custom placement locations available for its High Visibility Striping product, all World Emblem products can will be completely customized from within one location. After selecting the High Visibility Striping Product from World Emblem’s entire list of decorating options, clients will simply select one of the 10 available trims, the type of garment, the various placements needed and any additional branding options they require. Once these options are selected, WEI’s online catalog will supply clients with a free quote and digital proof of their designs in less than 24 hours. The addition of World Emblem’s online ordering system will make combining all of your apparel decoration needs easier then ever. With everything under one roof, World Emblem is truly your one stop shop for all your apparel decoration needs!

World Emblem International, Inc. is one of the world’s foremost designers and manufacturers of both industrial and domestic wash, custom embroidered, screen-printed and sublimated emblems. In addition, World Emblem is also a leading manufacturer of custom transfers, direct screen printing, direct embroidery, reflective emblems and much more. Headquartered in Miami, Florida, its ultra-modern 60,000 square foot facility is one of the largest and best equipped in the country. True to our name, World Emblem International is a global leader in the identification market, with 6 manufacturing facilities throughout the United States, as well as Canada, Mexico, France and the United Kingdom.

The combination of High Visibility Striping and all of our other listed services is only available at World Emblem! Contact World Emblem’s Customer Service department at 1-800-766-0448 for more information.

Please direct all questions and inquiries to:
Michelle Serrano
Marketing Coordinator
World Emblem International, Inc.
Phone: (800) 766-0448 (ext. 3384)
Email: mserrano@worldemblem.com

Supplier Quote / Presentation tools

The ability to quickly get product information to Distributors has become very important to Suppliers in today’s world of instant gratification.

We have noticed as we work with Suppliers that most are still using some antiquated methods of getting Distributors product information.

If a Distributor calls your Customer Service, how do you get them a quote or information about a product quickly? Is there a lot of background work involved in gathering information about each product?

DistributorCentral offers a feature that we call “Quick Quote” to all of our Supplier members. This will allow your customer service department to create a professional and informative quote or presentation to send to a Distributor via email while still on the phone call with the Distributor.

With this tool, you can adjust pricing, add freight costs, change the product image, and customize it with your logo. You can also attach the quote or presentation to the Distributors account in DC.  After you send the quote you will be able to find it again and again in your account as needed. 

What is great about this feature is that your product data is already there and available in the DC system. There is no additional work needed. You could take advantage of this today!


 

 

How to do a quick quote:

  • Log into DC
  • Go to the right of the home page and down to “Quick Quote”
  • Enter the product number you want to quote
  • Enter the qty
  • Add the product to the quote and hit “Create Quote”
  • Then you can make any changes and “Finish” the quote
  • Then at the top you will see an “email this quote” button to send it as a pdf

How to create new users for your customer service:

  • Sign in to your account at www.DistributorCentral.com
  • Go to the Account menu in your account
  • Select the Users menu then User Maintenance
  • Click the Add New User link, and then fill out the information for the User
  • Click on the Create button
  • Then click on the Add To User Group tab to specify the User Group(s) you would like to assign to them
Click on the link below to watch a short presentation on how to add new Users in your account.
Check it out and let us know if you need any assistance!

 

New Tutorial for Supplier Customer Service

DistributorCentral technical support has created a new video to show Supplier’s Customer Service Agents the DC system and to show them how to show their own distributors how to navigate their accounts for proofs and product searching or ordering.

This video is meant as a supplement to the current resources to help Customer Service agents understand the DistributorCentral system. 
You can see this video in your Supplier DC account, when you click on the Video Tutorials button across the top of the screen.
We have also linked it below:

Customer Service Guide For Suppliers Available

DistributorCentral has added a guide for Suppliers to train their customer service departments to use and understand DistributorCentral.

This guide is available under the Education Tab > DistributorCentral tips > QuickStart.

You can click on links in the PDF to go directly to those resources that we suggest as training. This includes videos and other guides to use the system.

This is a very important aspect of Supplier usage on DistributorCentral and we hope that you find this useful to educate your Customer Service Department.

We are also available for special classes with your company if you need more information.

Call us at 888-516-7401 or email at info@distributorcentral.com for further information.