"I received my first order from my website…what do I do next?"

January 27, 2010

This is a popular question from Distributors, here are a few tips to get you on your way:

•  Once an order is submitted from your website, you’ll receive an email noting that there has been an order placed. Go to the Account Maintenance area in the Account menu to verify your email address. A notice will also display on the Home page in your DistributorCentral account (see figure below). 
 
 
•  Once you have located the order within your DistributorCentral account, you will be able to see who your customer is on the Order Summary page. You’ll also see  when they placed the order and any payment information they have provided (see figure below). 
 
DistributorCentral does not process any payments for you. Also, payments between you and your customer, and you and the supplier are separate. The payment information that your customer provides would need to be processed by you. You would then need to also provide your payment information separately to the supplier.
To access the payment setup area in your DistributorCentral account, Go to the Account Menu >> Payment >> Payment Setup.
•  On the Order Summary page, you’ll also be able to see who the supplier is for that product as well. Orders are never automatically sent to the supplier, and you will have control over when/if you would like the order to be sent to the supplier. (see figure below).
 
 
•  Once you verify the order, you have the ability to create and send the PO to the supplier through the DistributorCentral system. If you prefer, you can also print out the order and fax it to the supplier, or you can save the order as a PDF and email it to the supplier with your standard email client (see figure below).  If it the first time placing an order with a supplier, you will need to contact them to setup an account and business relationship.
Click on the links below to access brief guides that can help you get your account setup and ready for business. 
We also recommend that you place a few test orders from your live website to see exactly how the system works. Make sure to log out of your DistributorCentral account when doing this.

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Easily Search For Orders Across All Your Child Accounts

December 3, 2009

If you have Child Accounts setup, you can search and access orders that are in those accounts from within your main DistributorCentral account.

To do this:
- Go to the Orders Menu
- Select Orders
- Then either Orders From Customers or Orders To Suppliers
- Enter in the search criteria for your order and select the Yes radio button in the Search Child Accounts area (see image below).

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How to Place a Reorder

November 5, 2009

DistributorCentral makes it easy for you to place a reorder for orders that you currently have in your account.

To do this:

- First, on the home page in your account, go the the Order Search section
- Then key in the Order Number that you would like to place the reorder for (you can also search by PO Number, Cutomer Name or Phone Number – see step 1 below)

Reorder Step 1

Reorder Step 1

- Next Click on the Reorder button at the top right portion of the page (see step 2 below)

Reorder Step 2

Reorder Step 2

- You will then be prompted to specify which type of reorder it is, such as An Exact Reorder (same product and no changes in imprint or artwork), A Reorder With Changes (same product, but has changes in artwork or other options) or Rework Of Previous Order (generally used if there was an error on the previous order)
- Then review your order and Save or Send it

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Posted by distributorcentral