January 27, 2010
This is a popular question from Distributors, here are a few tips to get you on your way:
• Once an order is submitted from your website, you’ll receive an email noting that there has been an order placed. Go to the Account Maintenance area in the Account menu to verify your email address. A notice will also display on the Home page in your DistributorCentral account (see figure below).
• Once you have located the order within your DistributorCentral account, you will be able to see who your customer is on the Order Summary page. You’ll also see when they placed the order and any payment information they have provided (see figure below).
DistributorCentral does not process any payments for you. Also, payments between you and your customer, and you and the supplier are separate. The payment information that your customer provides would need to be processed by you. You would then need to also provide your payment information separately to the supplier.
To access the payment setup area in your DistributorCentral account, Go to the Account Menu >> Payment >> Payment Setup.
• On the Order Summary page, you’ll also be able to see who the supplier is for that product as well. Orders are never automatically sent to the supplier, and you will have control over when/if you would like the order to be sent to the supplier. (see figure below).
• Once you verify the order, you have the ability to create and send the PO to the supplier through the DistributorCentral system. If you prefer, you can also print out the order and fax it to the supplier, or you can save the order as a PDF and email it to the supplier with your standard email client (see figure below). If it the first time placing an order with a supplier, you will need to contact them to setup an account and business relationship.
Click on the links below to access brief guides that can help you get your account setup and ready for business.
We also recommend that you place a few test orders from your live website to see exactly how the system works. Make sure to log out of your DistributorCentral account when doing this.
Comments Off | 
Guides, Helpful Articles, Order Management, Tips | 
Permalink
Posted by distributorcentral
January 26, 2010
Your website in DistributorCentral has a built-in shopping cart which allows your customers to place orders to you. Whenever they go through the ordering process, the system will automatically generate a username and password for them, which they can then use to login to view their order history. Furthermore, you customers can view their order status as well as quotes and invoices from the My Account page on your site (see image below).
Whenever visitors go through the ordering process, they will also be added to your Customer List in your DistributorCentral account. From within your account, you will have the ability to review and edit their information as well as send them their username and password if they happen to forget it.
The My Account page will also allow your visitors to register or sign up on your website. Additionally, if you enter in a customer or place orders for a customer in your DistributorCentral account, you can then send them a username and password to your website as well.
Many of the premade templates already incorporate the My Account page; however, you can remove this page if you prefer to not have this feature on your website. You can also set a website preference to not have the system generate a username and password for your customers when they go through the ordering process. To find this preference, go to the Websites Menu >> Add/Edit Websites >> then click on the Preferences link. From here, select No for the Send New Customer Registration Email preference. Click on Save and then Publish your website.
NOTE: The My Account page is intended to be used by your customer and is not intended for “you” to sign in to your own DistributorCentral account. Instead, if you want to login to your DistributorCentral account, go to www.DistributorCentral.com.
Comments Off | Account Customizing, Helpful Articles, Order Management, Tips, Websites | Permalink
Posted by distributorcentral
November 5, 2009
DistributorCentral makes it easy for you to place a reorder for orders that you currently have in your account.
To do this:
- First, on the home page in your account, go the the Order Search section
- Then key in the Order Number that you would like to place the reorder for (you can also search by PO Number, Cutomer Name or Phone Number – see step 1 below)
Reorder Step 1
- Next Click on the Reorder button at the top right portion of the page (see step 2 below)
Reorder Step 2
- You will then be prompted to specify which type of reorder it is, such as An Exact Reorder (same product and no changes in imprint or artwork), A Reorder With Changes (same product, but has changes in artwork or other options) or Rework Of Previous Order (generally used if there was an error on the previous order)
- Then review your order and Save or Send it
Comments Off | Helpful Articles, Order Management, Tips | Permalink
Posted by distributorcentral
October 15, 2009
Suppliers and Distributors,
We’ve just added a feature that allows you to adjust the print size on your Customer Orders, Invoices, and Supplier POs. This will allow you to fit all of the order information on one page if it happens to overflow to the second page.
It’s located in the upper left hand area of the Summary Page for your orders.
Comments Off | General, Helpful Articles, New Features | Permalink
Posted by distributorcentral
June 16, 2009
Click on the link below to access some great articles regarding small businesses. They range from marketing to finance and technology.
They are from Microsoft Small Business but there are some great unbiased tips available here:
http://www.microsoft.com/smallbusiness/resources/marketing/small-business-advertising-branding.aspx#marketing,advertisingbranding
Comments Off | Helpful Articles, Marketing, Tips | Permalink
Posted by distributorcentral
