DistributorCentral Updates and Tips

Suppliers and Distributors in DistributorCentral can create and manage the contacts that they want to be available for other companies to see.

If a Distributor is researching  a Supplier in DC, they will see the contact information that the Supplier has offered when they set up their DC account. In some cases, the Distributor will also have other contacts that they work with, within that Supplier company.

For example, sometimes the Distributor has a sales representative within the company that they need to send all their orders to- instead of the general orders contact listed for all other Distributors to see. In this case, a Distributor can set up a “Private” contact for that Supplier. If they set up a “Private Orders” contact, all their order email notifications would go to that email for notification and then the order will go to the Suppliers DC account.

A Distributor can do this for any other type of contact as well, including a private artwork contact, sales , billing, customer service, proofs and orders.

This would work the same way for a Supplier.  A Supplier might work with a certain person within a Distributor’s company that the Distributor does not list for other Supplier to contact. A Supplier can also pick between any of the above Distributor Private contact types to add to a Distributors contact information.

BEFORE you do this , be aware that these Private contacts do override the other contacts in their account and it will effect where orders and other correspondence is being sent.

To set up a Private contact, follow the steps below:

For Distributors:

1. Log in to your DistributorCentral account
2. Go to Suppliers Menu> Supplier Contact Info
3. Search for the Supplier for which you would like to create a private contact
4. Click on Info to the right
5. Then click on Contacts tab
6. Click on “Add New Contact”
7. Now select the Contact Type in the top field
8. Enter the contact info needed
9. Save at the bottom
10. The next time you view this contact info, you will see those private contacts listed as well

For Suppliers:

1. Log in to your DistributorCentral account
2. Go to Distributors Menu> Distributor List
3. Search for the distributor for which you would like to create a private contact
4. Click on Info to the right
5. Then click on Contacts tab
6. Click on “Add New Contact”
7. Now select Type in the top field
8. Enter the contact info needed
9. Save at the bottom
10. The next time you view this contact info, you will see those private contacts listed as well

This entry was posted on Thursday, February 11th, 2010 at 8:00 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.