DistributorCentral Updates and Tips

This is a popular question from Distributors, here are a few tips to get you on your way:

•  Once an order is submitted from your website, you’ll receive an email noting that there has been an order placed. Go to the Account Maintenance area in the Account menu to verify your email address. A notice will also display on the Home page in your DistributorCentral account (see figure below).  

•  Once you have located the order within your DistributorCentral account, you will be able to see who your customer is on the Order Summary page. You’ll also see  when they placed the order and any payment information they have provided (see figure below). 

DistributorCentral does not process any payments for you. Also, payments between you and your customer, and you and the supplier are separate. The payment information that your customer provides would need to be processed by you. You would then need to also provide your payment information separately to the supplier.
To access the payment setup area in your DistributorCentral account, Go to the Account Menu >> Payment >> Payment Setup.

•  On the Order Summary page, you’ll also be able to see who the supplier is for that product as well. Orders are never automatically sent to the supplier, and you will have control over when/if you would like the order to be sent to the supplier. (see figure below). 

•  Once you verify the order, you have the ability to create and send the PO to the supplier through the DistributorCentral system. If you prefer, you can also print out the order and fax it to the supplier, or you can save the order as a PDF and email it to the supplier with your standard email client (see figure below).  If it the first time placing an order with a supplier, you will need to contact them to setup an account and business relationship.

Watch the short video learn how handle orders from your DistributorCentral website. 

Click on the links below to access brief guides that can help you get your account setup and ready for business.

Checklist
Order Management Guide